RETURN POLICY

Last updated February 10, 2024

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at studio@terezabarnard.com to obtain a Return Merchandise Authorisation (RMA) number. After receiving a RMA number, place the item securely in its original packaging and Item including certificates of authenticity if the item came with one, then mail your return to the following address:

Contact to get return address

Attn: Returns

RMA #

__________

__________, __________

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned or exchanged:

● Customized items

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

● This return policy applies to UK only.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

studio@terezabarnard.com

Refund Policy for Tereza Barnard Fine Art PRINTS

Damage and Significant Delays

At Tereza Barnard Fine Art, we aim for perfection in every print we deliver. If a product arrives damaged or if you experience an unexpected significant delay in delivery, we are committed to rectifying the issue promptly.

Damaged Products: Should your order arrive damaged, please contact us immediately at studio@terezabarnard.com or use our customer service chat on our website. We will arrange a replacement at no additional charge and may request photographic evidence of the damage or that the item be returned to us. We will cover all associated return shipping costs.
Significant Delays: While typical postage delays or customs hold-ups do not qualify for refunds, significant delays will be evaluated on a case-by-case basis. Contact us at studio@terezabarnard.com if you believe your delivery has been excessively delayed. We reserve the right to determine what constitutes a significant delay, and if a refund is appropriate, products may need to be returned at our expense.

Other Refunds

We want you to feel confident and satisfied with your purchase from Tereza Barnard Fine Art. If you are not completely happy, please reach out to us. Refunds for reasons other than damage or significant delays are considered on a discretionary basis but are generally permissible under the following conditions:

Change of Mind: If you change your mind, you may return the product within 14 days of receipt to the following address: Tereza Barnard Fine Art Ltd, Bourse, St Brandon's House, 29 Great George Street, Bristol, United Kingdom, BS1 5QT. The product must be returned in its original condition and packaging. Please note that you will be responsible for paying for your own shipping costs for returning the item. The original cost of the print fulfillment, a separate transaction, is non-refundable.

Initiating a Return

To initiate a return, please contact our customer support at studio@terezabarnard.com with your order details. Returns must be authorized by our support team before you send the product back.

Refunds

Upon receipt and inspection of the return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Contact Us

For more information about our refund policy, or if you need help with a return or refund, please contact us at studio@terezabarnard.com.